SkyCare IT Department
Skyline IT Services offers SkyCare™ IT
Department, a complete IT management solution that provides monitoring, maintenance and management of your essential business servers, devices and desktops. In addition to maintaining your systems, SkyCare™ IT
Department includes remote and onsite support as well as assistance with remote access and mobile devices.
Key benefits of SkyCare™ IT Department offering include:
- Predictable IT Cost - SkyCare™ IT Department solutions are offered at a recurring monthly service fee for ease in budgeting.
- Proactive IT Management - Potential problems can be identified before they escalate and disrupt your business. With Skyline IT Services keeping an eye on your systems, you can focus your efforts on keeping an eye on your competition and core business.
- Dedicated technical team - Hiring accredited technical professionals is extremely costly and there are no guarantees of expertise or retention. We offer access to qualified technicians with decades of combined technical expertise.
- Reliability & Responsiveness - We value your business and understand the importance of providing reliable solutions and services when you need it.
Components of the SkyCare™ IT Department:
Server Management and Monitoring
We proactively update, back up, and manage all your
key business services. The monitoring provides
critical insight into the health of your system.
Comprehensive management and maintenance of your
vital network servers including user resource
management, patch and service pack management,
information systems monitoring, application updates,
and security. We will make sure that your
infrastructures remain safe, sound, and secure.
With each SkyCare™ IT Department
implementation the customer has the option for
Skyline IT Services to deploy a SkyVault™ data
protection server. With the SkyVault™ all critical
servers are backed-up locally in real-time for quick
restore of corrupted or missing data. Additionally
SkyVault™ can virtualize any down servers while they
are being repaired and for an additional fee
customers can elect to send back-up data into the
Cloud for a complete disaster recovery solution.
Our trained staff of certified
professionals can actively monitor and manage your
routers, switches, firewalls, and servers to protect
you from unnecessary downtime and threats both
internal and external to your networks.
Skyline offers workstation patch and
service pack management, application updates,
anti-virus and security software updates for your
Helpdesk / Technical Support
We can fix most problems remotely, whether
it be a server issue, desktop issue or network
issue. The remote helpdesk support allows for quick
response without the delay of waiting for the onsite
dispatch to arrive.
Let our friendly and patient desktop support staff
guide you through your next computer challenge. At
Skyline IT Services our call center is located in San Diego,
California - not in a foreign country where English
is a second language. We are ready to handle all of
your tech support needs. Should the issue require
onsite support; it will be escalated to the
technical team for onsite assistance.
Onsite support is provided to perform maintenance
tasks, onsite troubleshooting and repairs as well as
user desktop support.